Ok I haven’t blogged in a while, but then man, this really got me really pissed.
How many of you have shopped on Amazon.com and saw the fine print that states:
“If you order in the next so and so hours/minutes, your order will be shipped in so and so days” ??
Well guess what? I have never ever had a problem with Amazon.com before, they have almost always been good and on time with their orders, the only time I had a problem was when I buy things from people who posted their things to sell, all of the time its only books i order anyway.
To make the long story short, I ordered something on Amazon where they had that quote stated above where they will ship the item within a certain day since i ordered within their time frame.
I ordered it when? like last month. I checked on my account, to find out that the item has still not been shipped out. So tell me, why the hell do you even put that “if you order within…” crap, when clearly they don’t even honor the statement!
Here is what I have to say. DON’T SAY/PUT SHIT UP IF YOU CAN’T GUARANTEE YOUR CUSTOMERS SATISFACTION!
Continuing on with the story, I e-mailed them a paragraph response stating how unsatisfied I am with their service. Let me paraphrase their response, since it means the same thing either way you look at it.
“We are sorry, we got delayed with the shipments, to compensate for our fuck up, we are going to CHARGE you $5.58 to ship your package even though you ordered over $25 which qualifies you for the FREE SHIPPING, and then we will REIMBURSE you the shipping fees AFTER your package has been shipped…have a great day!”
Let me ask you something, do you think I’m completely stupid, and ignorant? how the hell can you go and charge my card for shipping, when clearly it was YOU who fucked up? and with no permission to do so. Even if they “CLAIM” they were going to reimburse me for my shipping, this is highly uncalled for.
From a service that used to be 4.5 stars to me, I say Amazon.com just earned themselves a big fat ZERO.
What they should have done was given me a gift certificate after lying to me!